Possibly one of the most important issues you may encounter when playing at an online casino - customer service agents are always on-hand to assist with any queries you may have around your financial transactions with them. Below, we list some of the most common issues that can be resolved by casino customer service agents.

When doing this we consider how polite the agent is when interacting with us, the overall time it takes them to answer and whether they are able to resolve the issue we raised efficiently.Ī casino customer service team is on-hand to assist with any issues you may encounter while playing on their website. The other area we are keen to test here is how efficiently a casino’s customer service agent is able to deal with our inquiry. This is such an important factor that we will never give a casino a five-star customer service rating unless their support is offered 24/7. It is not unusual for casinos to close down their live chat function overnight, which can be quite frustrating if you have an urgent issue at that time. Customer Service AvailabilityĪs you can see from the table above, all of the casinos we have included on this list offer 24/7 customer support for their players - however, this is not the case with every casino we review. This gives a good indication of the depth of a casino’s customer support team, and whether they have enough agents on-hand to deal with demand. Our primary focus when conducting these tests are wait times, which is why we tested all the casinos listed above simultaneously to ensure a fair comparison.

With this being the most commonly used option by players, we believe it is crucial to test how responsive and helpful the support is here. When it comes to testing the customer service of the casinos we review, our main focus tends to be on their live chat function - if they offer it.

Casino customer service